Tier 3 Service Advisor Training — Chapter 1 | From High Performer to Leader Under Pressure
Автор: Champion University
Загружено: 2026-02-08
Просмотров: 2
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Most service advisors can perform when the day is smooth.
Tier 3 exists for the days when it isn’t.
This chapter marks the transition from doing the job well to leading the job under pressure.
From this point forward, success is no longer about hustle, personality, or familiarity — it’s about discipline, structure, and decision-making that holds when the room gets heavy.
In Tier 3 — Chapter 1, we begin building the foundation required to lead customers, technicians, and workflow without raising your voice, rushing quality, or sacrificing integrity.
This chapter is not about learning more techniques.
It’s about becoming the kind of advisor whose presence stabilizes the shop.
In this chapter, you’ll learn:
• Why elite advisors are defined by repeatability, not talent
• How pressure reveals leadership — it doesn’t create it
• The difference between reacting to chaos and controlling it
• How tone, structure, and ownership shape shop culture
• Why Tier 3 advisors stop “performing” and start leading
Tier 3 is where many advisors get uncomfortable — because it removes excuses.
If your execution only works when conditions are perfect, it isn’t a standard yet.
This chapter challenges you to ask a harder question:
Does your performance depend on the environment… or does the environment improve because you’re in it?
If you’ve made it here, you’re already operating above average.
Tier 3 is about deciding whether you’re ready to operate above comfortable.
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