Dynamics 365 Wave 1 2022 Release (Sales and Marketing): Microsoft Business Applications Launch Event

Описание: In this video I deconstruct the Dynamics 365 Sales and Marketing demo from the April 2022 Microsoft Business Applications Launch Event. This is the first look at new features currently in preview and soon to come from the Dynamics 365 Wave 1 2022 Release. I take you through what was shown step by step, explaining the components and which features are being showcased, to help you understand what's going to be available soon.

This demo covers new features in real-time marketing, customer journey orchestration across the whole organisation, embedded Teams chat and meetings integration with Dynamics 365, AI-driven prescriptive guidance for sellers, real time notifications for sellers when customers interact with sent emails, and more!

0:00 - Introduction
1:05 - Dynamics 365 Real-Time Marketing
2:44 - Event triggers and segments
4:07 - Segments and predictive models in Customer Insights
6:24 - Collaborate with embedded Teams chat
9:07 - Exit customers from a journey when there is a high severity case
10:32 - Send multiple reminders in a customer journey
11:10 - Personalised and variable email content
12:50 - Use custom event triggers with Power Automate
15:39 - Manage leads in Dynamics 365 Sales
19:44 - Real time notification for sellers from interaction with a sent email
20:54 - Predictive models and prescriptive guidance for sellers
24:08 - Dynamics 365 integration with Teams meetings
25:10 - Conversation Intelligence
27:57 - Incoming Teams call
29:04 - Learn more about Dynamics 365 Sales




This demo was part of the Microsoft Business Applications Launch Event, April 6 2022. You'll find the full event here: https://bizappslaunchevent.event.micr...