What Actually Makes AI Work in Customer Service
Автор: NextGen AI
Загружено: 2026-01-06
Просмотров: 115
Описание:
AI in customer service is exploding.
By 2025, over half of companies will use it to manage conversations.
But here’s the real problem:
Every SaaS tool talks about “AI agents” and “copilots” —
almost none explain how they actually fix your team’s pain.
The only question that matters:
Does this AI solve your problem?
For us, it’s tagging.
Conversations span days.
Humans forget.
Data gets messy.
We need AI that tags intelligently — even creating new fields when needed.
The framework I use:
1️⃣ Triage — auto-classify and prioritise requests
2️⃣ Copilots — suggest replies and summaries
3️⃣ Agents — handle simple chats and sync to CRM
The winners won’t be the loudest vendors.
They’ll be the ones that remove friction and deliver outcomes.
#customerservice #aiincx #aitools #aisaas #zendesk #automation #aiforbusiness #productivity #ops
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