SLA Automation: Control Your Customer Support Tickets

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In this video I take you through the setting up of a framework to easily manage support tickets.

Timestamps:
00:00 Intro
00:30 Why SLAs matter
01:07 Deciding on your SLA target
02:23 Setting up SLA in HubSpot
04:58 Tiered SLAs
05:41 What your team sees
07:13 Conclusion

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