Agentic AI in Insurance A C Suite Reality Check | AXA, HDI, Qover | Ep.387

Описание: Agentic AI is moving from experimentation to board level decision making. In this episode of the InsTech Podcast, senior leaders from AXA, HDI Global and Qover share how they are navigating the promise and the risk of agentic AI inside complex insurance organisations.

Recorded at InsTech’s Rise of the Agents event, this conversation explores how executives are balancing innovation with governance, deciding what to build versus buy and managing trust in systems that are inherently probabilistic rather than deterministic.

Topics include:
-Why agentic AI feels fundamentally different from past technology waves
-The leadership challenge of encouraging experimentation without losing control
-How AXA and HDI enable safe adoption across large decentralised organisations
-How Qover uses 20 plus AI agents to automate claims micro tasks
-What customer behaviour really shows about AI acceptance
-Shadow AI risks and why enterprise IT needs to move faster
-Why human in the loop breaks down at scale
-The lack of industry standards for evaluating and managing agents

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00:00 Agentic AI and the C suite dilemma
03:00 Career risk board pressure and investment decisions
06:00 Startups versus incumbents on AI risk appetite
09:30 Business enthusiasm governance and shadow AI
13:00 Build versus buy decisions for agentic AI
17:00 Vendor selection standards and platform lock in
22:00 Customer trust human in the loop and blind spots
26:30 What is missing standards evaluation and new roles