Philips Eapen, President & Chief Revenue Oficer, Intense Technologies Limited

Описание: “𝐓𝐡𝐞 𝐟𝐚𝐬𝐭 𝐢𝐬 𝐜𝐨𝐧𝐬𝐮𝐦𝐢𝐧𝐠 𝐭𝐡𝐞 𝐬𝐥𝐨𝐰.” 𝐈𝐧 𝐁𝐅𝐒𝐈, 𝐬𝐮𝐫𝐯𝐢𝐯𝐚𝐥 𝐛𝐞𝐥𝐨𝐧𝐠𝐬 𝐭𝐨 𝐭𝐡𝐨𝐬𝐞 𝐰𝐡𝐨 𝐦𝐨𝐝𝐞𝐫𝐧𝐢𝐳𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬.

At the 𝐄𝐥𝐞𝐭𝐬 𝐁𝐅𝐒𝐈 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐑𝐞𝐭𝐫𝐞𝐚𝐭 & 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟔 in 𝐋𝐨𝐧𝐚𝐯𝐚𝐥𝐚, Philips Eapen, President & Chief Revenue Officer, Intense Technologies Limited, delivered a compelling address on why legacy modernization, cost optimization, and superior customer experience must converge without compromising compliance or uptime.

Drawing lessons from Blockbuster, Netflix, and digital-first disruptors, he emphasized the urgent need for a centralized, contextual, and well-governed communication platform in BFSI. With rising regulatory scrutiny, real-time customer expectations, and hidden communication costs impacting margins, he highlighted how integrated platforms powered by data and AI can drive revenue growth, reduce leakages, and enhance customer trust.

Watch the full session to explore how intelligent communication strategies can transform BFSI performance.

#BFSILeadersRetreat #BFSILeadersAwards #LeadershipRetreat #Collaboration #DigitalTransformation #BFSIEvents
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