✔ How to Handle Incorrect Seller Penalty | Reverse Shipping & Other Charge | Return & RTO on Meesho

Описание: At Meesho, our policies are designed keeping the supplier in mind. To ensure a smooth buying experience for customers, there are different charges for different scenarios that lead to inefficiencies in the process. Learn all about Meesho’s charges and what to do if you have been charged incorrectly from this video.

0:00 Introduction
2:26 Direct shipping charge
2:55 Return shipping fee
3:30 Other charges
4:50 Handling incorrect deductions and charges

Let’s dive into the different types of charges we have at Meesho:

Direct Shipping Charge
If you’re caught sending orders received on Meesho by any other means to your customer, you are charged ₹5,000. If you continue to ship orders directly, your account will be deactivated temporarily or permanently.

Return Shipping Fee
If the customer is not satisfied with your product & initiates a return, you will have to bear the return shipping fee. We do not have customer return charges apart from return shipping fees. You can check the return shipping fee of a product in your inventory by clicking on the respective product & viewing its details.

Other Charges
If you send an empty box, missing products or wrong items to the customer, you will have to refund the customer 100% on their purchase. If you dispatch fewer items than what the customer paid for, you’ll be asked to return the amount corresponding to the missing items back to the customer if the customer chooses to keep the order.

Now that you know our charges, here’s how to raise a ticket in case you have been charged incorrectly. Visit the Supplier Panel, click on ‘Support’ on the left, click on ‘Payments & Penalties’ and select, “I have an issue with a penalty for an order(s)”.

If you have other payment related issues that are not specifically mentioned in the support panel, then you can raise a ticket under ‘Other Payment related issues’ in the ‘Payments & Penalties’ section of the support panel.

For the Sub Order Number field, you can find the “Sub order number” in “Deductions and compensations” in the “Payments” tab of your supplier admin panel. Our team validates the concern and the amount is refunded to you if the ticket raised is genuine.

Now that you understand our deductions and charges, make the right decisions and grow your business on Meesho today!

For more information on incorrect penalties, visit - https://supplier.meesho.com/learning-...

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Happy Selling on Meesho