What Should Begin An Effective Agent Coaching?
Автор: Call Center Pro Strategies
Загружено: 2025-12-08
Просмотров: 0
Описание:
Discover the crucial first steps to building an effective agent coaching program in your call center. This video explores the foundational elements that set your team up for success, ensuring impactful development and improved performance.
Key takeaways from this video:
► Understanding the current performance landscape is essential before any coaching begins.
► Setting clear, measurable objectives provides direction and focus for both agents and coaches.
► Tailoring coaching strategies to individual agent needs maximizes engagement and results.
► Effective coaching starts with a commitment to continuous improvement and support.
► The initial phase of coaching sets the tone for long-term agent development and operational excellence.
#AgentCoaching, #CallCenterTraining, #EmployeeDevelopment, #CustomerService, #TeamLeadership
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