Moment of Truth Keynote: Shep Hyken Airline Success Story
Автор: Shep Hyken: Customer Service & CX Expert
Загружено: 2018-03-06
Просмотров: 35631
Описание:
Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training.
Shep discusses Jan Carlzon's Moments of Truth and how to approach even the smallest customer interactions. It's critical that at every touchpoint, no matter how small, we create Moments of Magic® by being consistently better than average.
Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to http://www.hyken.com. For information on The Customer Focus™ customer service training programs go to http://www.thecustomerfocus.com.
Facebook: / shephykenspeaker
LinkedIn: / shephyken
Google+: http://www.gplus.to/ShepHyken
Twitter: / hyken
314-692-2200
ShepTV is another Shepard Presentation (www.ShepTV.com)
(Copyright © MMXVIII, Shep Hyken)
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