CCPA Dark Pattern Prevention & Regulation Guidelines Forced action
Автор: LawMint
Загружено: 2023-12-06
Просмотров: 27
Описание:
Forced action is another irritation you would have noticed, mostly on apps.
When you are buying a smart watch, you may not realise that you need to have an app installed on a smart phone to even activate and use the watch.
And the app will not work unless you enable a whole load of permissions.
First of all, why make it mandatory to validate your phone number for a smart watch app.
If users don’t want to create an account or don’t want to upload their data into the app… the watch should at least just work with its basic features.
How many steps you have walked, what is your heartrate – don’t require the watch to have access to your contacts… so why do almost all smart watch apps require a whole load of permissions.
These apps are forcing the user to take a specific action to use something that they have already bought and paid for.
If you are installing a finance related app, just check the permissions it requires and you may be surprised.
I just checked the permissions required by a finance and investments related app... thankfully not an Indian app… and I was surprised to see the kind of information they want about their user.
Since this is a payment related app, why would they want to know about the user’s race, ethnicity, political or religious beliefs and sexual orientation?
If this app were to ever come to India, I would not be surprised if they asked user to upload their Janam kundali as well.
(4) “Forced action” mean forcing a user into taking an action that would require the user to buy any additional goods or subscribe or sign up for an unrelated service or share personal information in order to buy or subscribe to the product or service originally intended by the user.
Illustrations:
(a) prohibiting a user from continuing with the use of product or service for the consideration originally paid and contracted for, unless they upgrade for a higher rate or fees;
(b) forcing a user to subscribe to a newsletter in order to purchase a product;
(c) forcing a user to download an unintended or unrelated separate app to access a service originally advertised on another app e.g. A user downloads app, X, meant for listing houses for renting. Once the user downloads X, they are forced to download another app, Y, for hiring a painter. Without downloading Y, the user is unable to access any services on X;
(d) forcing a user to share personal information linked with Aadhar or credit card, even when such details are not necessary for making the intended purchase;
(e) forcing a user to share details of his contacts or social networks in order to access products or services purchased or intended to be purchased by the user;
(f) Making it difficult for consumers to understand and alter their privacy settings, thereby encouraging them to give more personal information than they mean to while making the intended purchase.
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