What You Should Do (and Think) When Your Client is Unhappy

Описание: If you work as a creative long enough, you will inevitably have an unhappy client. It might be your fault. It might be their fault. It might be nobody's fault. The fact is that not everyone is meant to work with everyone. Some people just don't click. In this video, Michael Janda walks you through what to do and what to think when you have an unhappy, dissatisfied, or even angry client because of a bad experience that had with your business. Michael also highlights a few stories from some big businesses that had some customer blunders and a couple of his own agency experiences to help illustrate the point that you can't please everyone.

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