[Empathy] Essential communication skills "OSCE" & "OSPE"
Автор: Pharmacy Prep
Загружено: 2023-02-10
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[Empathy] Essential communication skills for pharm "OSCE" & "OSPE"
Pharmacy technician exams PEBC pharmacist osce and technician OSPE reference books, prep courses
00:01 What is empathy?
00:03 Empathy builds trust and emotions
Empathy is understanding others’ emotions or feeling what they feel
Put yourself in the patient’s shoes. Try to imagine what it’s like to be in their situation.
Empathy is a key is essential for communication, conflict resolution, and social connection.
3 Key elements of empathic communications
Active Listening: For example, I hear that you are experiencing a difficulty
Non-verbal Communication: "For instance, body posture, nodding your head or making eye contact.
Imagine what it’s like to be in a patient’s situation
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