What to prioritise in 2026 (for adventure travel & experience businesses)

Описание: The workbook I talk about in the video 👉 https://shorturl.at/uNx1v
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Most adventure and experiential travel businesses plan the year ahead the wrong way.

They jump straight into goals and fixes without properly reviewing what actually happened, where time and margin were lost, or what needs to change behind the scenes.

In this video, I walk you through a focused, practical method for reviewing 2025 and planning 2026, specifically for adventure, experiential and experience-led travel businesses.

This is not a background watch.

It’s a note-taking, follow-along session designed to help you:
• improve guest experience
• increase retention
• reduce manual work
• and create more space to work on the business

I take you through how to review 2025 properly, identify patterns across customer experience and operations, and set outcome-based priorities for 2026 that actually get implemented.

If your travel business still feels reactive, manual, or overly dependent on you, this will resonate.

Let me know your thoughts in the comments. And if you’re new here, subscribe content on customer experience and operations for adventure and experiential travel businesses.

Chapters:

00:00 – Introduction and who this is for
01:55 – How to use this process

2025 Review

03:10 – Who needs to be in the room
05:05 – What data to gather before you start
07:45 – Key 2025 review questions
11:10 – Identifying patterns across experience, time and margin
15:40 – Priorities vs nice-to-haves from 2025

2026 Planning

18:20 – Defining the end picture for 2026
20:30 – Choosing outcome-based priorities
23:00 – Reverse engineering the year
26:10 – Ownership, tracking and review
29:30 – Final thoughts and next steps