Designing Customer Success strategies for complex SaaS businesses - with Irit Eizips

Описание: Customer Success is harder to implement in complex organisations.




More teams. More systems. More stakeholders. More ways for ownership to become unclear.




In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Irit Eizips, CEO of CSM Practice, to explore how leaders can design and implement Customer Success strategies in complex organisations.




We cover:



• What makes an organisation complex
• How to design a scalable Customer Success strategy
• Why playbooks, process and technology need to work together
• How to align executives and customer-facing teams
• Where Customer Success implementations often go wrong
• How structured CS strategy supports retention, expansion and customer value



This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams building Customer Success across complex, fast-moving organisations.




Connect with Irit on LinkedIn (  / eizips  )