Virgin Mobile Customer service conflicting answers!

Описание: So who would you believe? The first call was dropped but he also thought I could. So I called back and the next guy assured me I could! About 15:10 is where he explains I can! The lady I didn't record earlier today said I could as-well! Before I checked my Facebook is when I called and spoke with her.! SO I called and I recorded to show the conflict in answers I receive. How is this for customer support?