Why New Zealanders Are Losing Confidence in Digital Security – Herald Now with Paul Spain

Описание: Paul Spain, CEO of Gorilla Technology, shares with Herald Now host Ryan Bridge, insights on how public trust in organisations to protect sensitive information is rapidly eroding, citing both recent local incidents and international examples. Paul emphasises the urgent need for tougher penalties and accountability for data breaches in New Zealand

Why should this matter to both businesses and individuals?
We’re living in an age where digital systems store everything from health records to conversations with psychologists. The Finland example mentioned by Ryan Bridge, where highly sensitive therapy notes were leaked online, illustrates the immense personal harm and life-altering consequences that can follow such breaches. It raises a deeply personal dilemma: if you can’t trust professionals to protect your privacy, do you withhold vital information?

From a business standpoint, the stakes are high. As Paul Spain highlighted, New Zealand’s current penalties for mishandling data—such as a $10,000 fine—are, frankly, inadequate. Compare this to the destructive fallout of a breach: lost customers, damaged reputation, and potential legal action. Now, more than ever, directors and organisations must realise the gravity of their responsibilities.

The Opportunity for Positive Change
This crisis is also a catalyst. Businesses now have a golden opportunity to regain trust by making data protection a central pillar of their operations. As Paul Spain suggests, the same seriousness applied to health and safety must extend to digital safety. Proactive investments in technology, robust policies, regular security training, and transparency with customers are no longer optional. They’re essential for survival and reputation.