9 Ways AI is Quietly Transforming Customer Service

Описание: Discover the Nifty Nine—nine ways artificial intelligence is quietly revolutionizing customer service today! In this insightful video, Brad Cleveland reveals how leading organizations are leveraging AI not just for efficiency, but for customer loyalty and deeper employee engagement. Instead of blindly jumping into automation, Brad emphasizes the importance of starting with customer needs and working back to the technology—a lesson inspired by Steve Jobs. You'll learn practical applications, from automating repetitive tasks to personalized support powered by data, and hear real-world tips for integrating AI into your team’s workflow. Plus, Brad shares a powerful approach for assessing which AI capabilities are right for your organization right now, rather than falling for hype or pressure.

*Chapters:*
0:00 Introduction & Smart AI Adoption
1:10 The Nifty Nine: How AI Transforms Service
01:28 Automating Repetitive Tasks
01:42 AI-Powered Chatbots and Virtual Assistants
01:55 Sophisticated Self-Service Portals
02:04 Personalized Recommendations and Services
02:12 Instant Language Translation
02:21 Predicting Customer Behavior
02:33 Optimization Tools for Workforce & Knowledge Management
02:46 Analyzing Customer Sentiment and Emotions
03:02 Generative AI for Communications and Reports
3:38 Power Tip: Mapping AI to Your Customer Needs
4:32 Real Teams, Real Clarity: Focusing Your AI Strategy
5:03 Next Steps & Resources

Subscribe for more actionable insights on customer experience, service innovation, and contact centers—plus power tips for your business. Visit bradcleveland.com for deeper dives into transforming your customer service strategy.

Brad Cleveland is a globally recognized expert in customer experience, leadership, and contact center strategy. He’s worked in over 60 countries with many of the world’s leading organizations—including Apple, American Express, USAA, and the U.S. government—helping them improve service, boost loyalty, and achieve measurable business results.

A sought-after speaker, author, and consultant, Brad is also an instructor for LinkedIn Learning and the founding partner and former CEO of the International Customer Management Institute (ICMI). His work has been featured in major media such as The Wall Street Journal, Fast Company, Forbes, and NPR.

Website: https://www.bradcleveland.com

Connect With Brad:
LinkedIn: linkedin.com/in/bradcleveland1
Twitter/X: twitter.com/bradcleveland
Facebook: facebook.com/BradClevelandCompany
Instagram:   / bradclevelandco  

Subscribe and turn on notifications to stay On Fast Forward™
https://www.youtube.com/user/BradClev...