What is Digital Debt Collection?

Описание: Digital debt collection is using digital channels and conversational technology to contact customers about their outstanding debt repayments as opposed to more traditional methods such as in person, by telephone or letters. Connect with more customers, more often over channels like WhatsApp, SMS, Webchat etc and leverage automation, chatbots and AI to drive successful conversation outcomes.

Digital debt collection has never been more necessary, with over 50% of customers preferring a self-service solution and over 20% preferring to resolve their debt out of business hours.

See:
Digital Debt Collection: https://www.webio.com/debt-collection...

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