S2 E116 - UNCAGED With Cristina Rutgers-Astolfi
Автор: UNCAGED Show
Загружено: 2022-10-04
Просмотров: 3498
Описание:
#ikea #customersupport #femaleleadership #business
Cristina Rutgers-Astolfi is a seasoned thought-leader with 20+ years of diverse experience in the field of customer loyalty, data analytics and leading transformation initiatives. She has extensive experience in corporate & international environments, managing complex inter-organizational programs, strong leadership skills, and achieving top results with employee engagement. Additionally, customers, employees, and data insights to deliver superior experiences and business outcomes are her passion.
Intro:(0:00)
Welcome:(0:07)
Tell us a bit about yourself and your career:(1:17)
Tell us about your role in Ikea customer support:(3:05)
What are the key areas to apply data for a better customer support?:(5:00)
How has the pandemic affected your company?:(7:18)
How do you see the data vs privacy dilemma evolving?:(9:44)
What do you think 2022 is going to look like?:(11:10)
Closure:(12:53)
Outro:(14:04)
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