Integrating Jira Actions with Agentforce using zAgileConnect (Demo)

Описание: A brief demo of Agentforce interactions with Jira using zAgileConnect Flow Actions.

Demo Scenario

Agentforce Service Agent creates a Jira Issue using zAgileConnect Flow Actions, populating the issue with appropriate customer context
Agentforce Service Agent derives the context from Account and Case data, as well as customer conversations

Flow

Customer Support Agent asks Agentforce Service Agent to create a Jira Issue
Service Agent generates a formatted Description of the problem reported by the customer from prior conversations and other customer data
Service Agent uses Flow defined for Jira Issue creation to populate the Issue Description and other required fields
Service Agent creates the Jira Issue from the Case