Alitek Intelligent Capture Automation

Описание: Intelligent Capture Automation is more than scanning, it is the process of preparing documents for use in the enterprise.

Intelligent Capture Results:
1. Realtime processing of fax images
2. 60-80% of faxes will require no human action
3. Automate the classification of all document types to determine required fields for extraction
4. Eliminate manual indexing currently required by extracting information using both zonal and free-form technologies

BUSINESS CHALLENGE...
• Client with multiple statewide hospital and office facilities faced challenges triaging 10k faxes per day containing pre- authorization forms
• Multiple resources were assigned to perform manual triage activities
• Records were not compliant in accordance to hospital or government guidelines
• SLA targets were not met due to records being inaccessible or not available to the business users

SOLUTION...
• Fax Automation Solution (FAS) leveraging the OpenText platform with Alitek solution tools
• Defined the specific ingestion requirements for all incoming forms subject to the triage process
• Built SharePoint Flows and Content Workflows to formalize the classification and review of the actionable tasks
• Integrated with EMR/HER’s allowing for single source of truth when filing incoming forms

KEY BENEFITS...
• Average time to process incoming faxes takes seconds with real-time review
• Cost reduction of up to 80% of current cost to manual triage process flow
• Users are able to directly access key information in real-time, improving decision making , customer/patient support
• 100% SLA compliance Better customer service
• The ability to report on all tasks in the process managing operational efficiencies

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