AI Patient Message Triage for Your Inbox | Keragon

Описание: See how to automate patient message triage with a HIPAA-compliant AI agent. It reads each new message in your secure inbox and handles it one of three ways: it replies with your booking link when the ask is routine, asks for the one missing detail when something's needed, or hands the message to your team the moment it reads clinical. It never gives medical advice itself.

You'll build the agent, then watch three messages sort into three lanes. A message is answered or escalated, never both, and anything clinical goes to a person.

Tools shown: new-message trigger, Spruce Health (read, reply, tag), Slack (clinical escalation).

Chapters:
0:00 The problem: the urgent message that waits
0:16 Every agent is three parts
0:31 Trigger: a new inbound message
0:41 Instructions in plain English
1:09 Tools: secure messaging + staff channel
1:34 Watch it run: three messages, three lanes
2:20 Recap
2:31 Build your own

💻 Full walkthrough: https://help.keragon.com/hc/en-us/art...

🚀 Start now: https://keragon.com/agents

About Keragon: the HIPAA-compliant automation platform for US healthcare. Build AI agents and no-code workflows across 300+ healthcare integrations. SOC 2 Type II, BAA on paid plans, trusted by 500+ healthcare practices.

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