FIX: Windows Hello isn't available on this device [2021 Tutorial]

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In this video, I will show you how to fix the "Windows Hello isn't available on this device" issue on your Windows 10 tablet or PC that IS COMPATIBLE WITH WINDOWS HELLO feature! I'm showing you alternate ways of resolving this problem so it MAY NOT WORK FOR EVERYONE!

Windows Hello takes personal access to the next level. Using face recognition and fingerprint technology, you can gain instant access to your Windows 10 device and enhance your security as well.

However, many Windows 10 users have reported that they're getting the error "Windows Hello isn't available on this device". The good news are that it is quite easy to troubleshoot.

USE A WINDOWS HARDWARE AND DEVICE TROUBLESHOOTER
Windows 10 comes equipped with multiple troubleshooters that specialize in finding and resolving issues on your device. However, starting with Windows 10 version 1809, the Hardware and Devices troubleshooter has been deprecated from Windows 10 and so now you'll need to use a command to open it up.

Here’s what you need to do to run the Windows 10 Hardware and Devices troubleshooter:
1. Open Command Prompt.
2. Execute the following command: msdt.exe -id DeviceDiagnostic

Once the troubleshooter displays, you can now proceed to run the tool as usual.

SET UP TRUSTED PLATFORM MODULE
Trusted Platform Module (TPM) technology needs to be set up and running on your device in order to use Windows Hello. It's possible that TPM was disabled on accident or during a Windows update, which caused your Windows Hello to stop behaving as intended.

1. Press the Windows + R keys on your keyboard to bring up Run. Here, type in “tpm.msc” and press the OK button.
2. Click on “Action” from the top menu, then choose the “Prepare the TPM…” option.
3. Click the “Restart” button and follow the on-screen instructions. When complete, check if Windows Hello works.

USE THE REGISTRY EDITOR
Using the Registry Editor, you can authorize the PIN login and possibly fix issues with Windows Hello.

1. Press the Windows + R keys on your keyboard. Type in “Regedit” and click the OK button.
2. Navigate to the following key using the left pane or copy-pasting the key into the address bar: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
3. Locate the “AllowDomainPINLogon” entry. If you don’t see it, create it by right-clicking on an empty space and choosing New → DWORD (32-bit) Value.
4. Double-click on the “AllowDomainPINLogon” entry and change the data value to “1”. Click the OK button to save the changes.
5. Restart your computer. Test if Windows Hello works.

RESET THE FACIAL RECOGNITION AND FINGERPRINT OPTIONS
Some people have reported that simply resetting the two options that makeup Windows Hello’s security features can solve issues.

1. Open the Start menu and choose “Settings”. You can alternatively use the Windows + I keyboard shortcut.
2. Click on the “Accounts” tile.
3. Select “Sign-In options” from the left panel.
4. Locate the “Facial Recognition” and “Fingerprint” options and click the Remove button to reset them.
5. Click on the “Get Started” button and follow the on-screen instructions to freshly set up Facial Recognition and Fingerprint.
6. Restart your computer. Test if Windows Hello works.

UPDATE BIOMETRIC AND IMAGINING DEVICE DRIVERS
Updating your drivers can be an easy and direct solution to get Windows Hello back up and running.

1. Press the Windows + X keys on your keyboard and click on the Device Manager option from the menu.
2. Expand the “Imaging devices” and “Biometric Devices” sections by clicking on the arrow icon next to them.
3. Right-click on the devices listed in these sections and choose Update Driver.
4. Allow Windows 10 to look for the newest driver on your local computer or online, then follow any on-screen instructions.

UPDATE WINDOWS 10 TO THE LATEST VERSION
Some users report that simply updating to the newest version release of Windows 10 made any present Windows Hello errors go away. As a bonus, you might even get access to new and exciting features, improved security, and more optimization.

USE SYSTEM FILE CHECKER
1. Press the Windows + R keys on your keyboard to launch the Run utility. Type in “cmd” and press Ctrl + Shift + Enter. This is going to open the Command Prompt with administrative permissions.
2. If prompted, make sure to allow the Command Prompt to make changes on your device. This means that you might need an administrator account.
3. Type in the following command and press Enter: sfc /scannow
4. Wait for the System File Checker to finish scanning your computer. If it finds any errors, you’ll be able to fix them automatically through the SFC command itself, which may also fix related errors.

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