Assembled AI Copilot - give every agent an AI assistant
Автор: Assembled
Загружено: 2026-01-13
Просмотров: 46
Описание:
Copilot surfaces knowledge, drafts replies, and eliminates the work around the work — cutting up to 50% of the busywork that keeps agents from focusing on customers.
Copilot transforms customer support by taking care of the busywork behind every interaction, from drafting, formatting, and personalizing responses to generating summaries, wrap-up notes, and recommended next steps. By using customer tone, sentiment, and account history while staying true to your brand voice and guidelines, it ensures every response is accurate, empathetic, and consistent across all touchpoints. At the same time, real-time translation lets agents communicate effortlessly in any language, removing barriers and making every customer feel understood in their preferred language. The result is a support team that works faster, delivers higher-quality service, and can scale globally without adding headcount.
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