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WHICH Customer Experience Metrics to use for your type of company, WHY and WHEN to measure them?
Автор: CXM
Загружено: 2022-06-01
Просмотров: 134
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❕ In Customer Experience there are so many things to measure…customer complaints, satisfaction, compliments, performance, expectations, improvement, share of wallet, retention, intention, referral, engagement and much more...
💭I know, it can get overwhelming to identify the ones you really need!
Sharing with you what you need to know when choosing your CX Metrics.
#customerexperience #cxmetrics #customerexperiencemanagement #cxconsulting #customersuccess
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