Unlock The Secrets to Legendary Customer Service from The Ritz Carlton Co-Founder Horst Schulz

Описание: Today on The Servant Leadership Podcast, we hear from Horst Schulze as he shares insights on excellence and caring for those you serve.

Horst is both a legend and leader in the hospitality world.

He is the CEO of the Capella Hotel Group and was the President of the Ritz-Carlton Hotel Company.

Horst has elevated the conversation around customer service and has helped reshape standards of excellence in the service industry globally. Under his leadership, the Ritz-Carlton Group won numerous awards, including the Malcolm Baldrige National Quality Award twice.
Horst currently serves on various boards and acts as a consultant across many industries.

In his book, "Excellence Wins," he shares practical stories that have driven his immense global success.

Horst has been extremely helpful to us at Project World Impact, and I look forward to having him share today about what it takes to serve with excellence, win, and become a better servant leader.

Timestamps:
00:00 Horst Schulze Intro
01:01 Welcome Horst Schulze
01:13 Horst Schulze Background Story
06:46 Servant Leadership Impact On Career
11:34 Repeatable Processes & Principles
13:50 Developing A Servant Leadership Culture
20:32 Coming Up With The Framework Around Servant Leadership
27:18 Empowering Your People
35:04 How To Build "Ambassadors"
40:36 Why Write A Book On Service?
45:43 Ten Rapid Fire Questions
53:30 Closing

Buy Horst's Book, Excellence Wins: https://www.amazon.com/Excellence-Win...

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