Tackle Tough Conversations. How To Be The Best Leader

Описание: Hard conversations do not have to feel heavy or impossible.

This week on The Leadership Toolkit, host Mike Phillips sits down with Dianna Anderson, Co-Founder and CEO of Cylient, to unpack a powerful framework called Untying the Knot.

In this episode, learn actionable strategies to navigate challenging discussions, foster coaching cultures, and guide others through change with confidence. Dianna shares her expertise on creating "untying the knot" processes that empower leaders to ignite insight and drive meaningful action. Whether you're a seasoned leader or aspiring to improve communication, this conversation will equip you with tools to thrive in the evolving landscape of leadership.

Dianna has helped more than 55,000 leaders navigate tough conversations with clarity, confidence, and connection. Recognized by Forbes as a pioneer in coaching cultures, a founding member of the International Coaching Federation, and co-author of the first textbook on the ROI of coaching, Dianna brings deep wisdom and practical tools leaders can use immediately.

🧰 Tools of the Trade: Top Takeaways You Can Use
1️⃣ Shift from judgment to curiosity - Before you try to “fix” anything, get curious about what’s really going on for the person. Curiosity creates safety and opens the door to progress.
2️⃣ Use the coaching litmus test: “Is insight ignited?” - Real coaching creates an “aha” moment that changes perspective. If the conversation never sparks insight, it usually turns into advice, pressure, or persuasion.
3️⃣ Center yourself before the hard conversation - Go in calm, grounded, and clear. A centered leader sets the emotional tone and makes the conversation feel safer for everyone involved.
4️⃣ Make the conversation about service, not your agenda - Ask: “How will this help them?” When your intention is genuinely to help someone grow, resistance drops and collaboration rises.
5️⃣ Remember: no choice, no coaching - If the person has no option (it must be done), be direct. Save coaching for after, when you can help them learn, adapt, and improve the way they execute moving forward.

CHAPTERS:
00:00 - Welcome to The Leadership Toolkit
00:58 - Introducing: Dianna Anderson
04:37 - Coaching vs. Managing: Key Differences
07:36 - Igniting Insight for Learning and Action
13:57 - Coaching Resistance: What to Do?
18:17 - Diverse Approaches to Coaching
22:18 - Navigating Hard Conversations Effectively
24:23 - Centering Yourself in Conversations
27:26 - Being of Service to Others
31:10 - Removing Fear from Conversations
32:45 - Understanding the Intention of Conversations
33:55 - Coaching and Management Conversations Explained
35:38 - Adapting to Change in Coaching
41:06 - Identifying the Right Answers in Coaching
46:15 - What Constitutes the Right Answer?
49:34 - Final Thoughts
50:20 - Thank you for watching, Please LIKE and SUBSCRIBE

If you lead people, coach leaders, or want better conversations at work and at home, this episode is for you.

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