Complaints Handling | RICS APC Revision

Описание: Overview of the Complaints Handling document for the RICS APC Final Interview, particularly looking at minimising complaints, actions after receiving a complaint, and professional indemnity insurance. This falls under the mandatory competencies Ethics, Rules of Conduct and Professionalism and Client Care.

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Timestamps:
00:00 - Introduction
00:55 - Minimising complaints
01:22 - Complaints Handling Procedure (CHP)
02:17 - Receiving a complaint
04:21 - Escalation
05:10 - Professional Indemnity Insurance (PII)
06:20 - Conclusion

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