Obsession with Customer Satisfaction: The Amazon Way with Jeff Bezos

Описание: So one of the defining aspects of your approach to Amazon is just being obsessed with making customers happy. ...we know in our retail business at Amazon, 10 years from now, customers are still gonna want low prices. I know they're still gonna want fast delivery. And I just know they're still gonna want big selection. So it's impossible to imagine a scenario...they're worth putting energy into because they're stable in time...in every customer experience, there are those big things...hard to focus even on just the big things...there are all these little tiny customer experience deficiencies...we call those paper cuts and we make long lists of them. And then we have dedicated teams that go fix paper cuts...you need special teams who are charged with fixing paper cuts.

Original Podcast Jeff Bezos: Amazon and Blue Origin | Lex Fridman Podcast #405
Author @Lex Fridman
Original video:    • Jeff Bezos: Amazon and Blue Origin | Lex F...  
Jeff Bezos is the founder of Amazon and Blue Origin.