Water Utilities: Customer Engagement | Webinar
Автор: Questline Digital: Marketing Agency for Utilities
Загружено: 2024-05-24
Просмотров: 198
Описание:
Water is an essential part of everyone’s lives. However, many customers don’t think about their water until they receive a bill or experience a service disruption. But connecting with customers beyond these situations is imperative to build lasting relationships.
In fact, proactive communications have led to increased customer satisfaction scores among water utilities, according to J.D. Power’s U.S. Water Utility Residential Customer Satisfaction Survey.
Water utilities have important information and insights to share with customers about water quality, safety, conservation, reliability, billing and more. We know that engaging with customers about water is much different than electric or natural gas, and can sometimes be challenging.
In this webinar, our guest speakers from LADWP will discuss their best practices for communicating with water customers, programs that they market and how customers have responded to this engagement.
To learn more about water utility customer engagement, visit: https://www.questline.com/solutions/w...
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