Restore Wi-Fi connection & fix ‘Printer Offline’ message | HP DeskJet, ENVY 6100, 6500

Описание: If you encounter a ‘Printer Offline or ‘Printer Unavailable’ message and your computer or mobile device cannot detect your HP DeskJet/HP ENVY printer over your Wi-Fi network, learn how to restore the connection to your printer. This video primarily applies to Wi-Fi connections, but also applies to wired Ethernet and USB connections.

Chapters:
00:00 Introduction
01:33 Restart your devices
02:15 Reset the printer network settings and reconnect your printer to the network
03:10 Run Diagnose & Fix from the HP Smart app
04:11 Remove and re-add the printer in the HP Smart app
05:23 Restart the print spooler

This video applies to the following models:
HP ENVY All-in-One printer series, HP DeskJet Plus Ink Advantage printer series, 6100, 6100e, 6110, 6110e, 6120, 6120e, 6122, 6122e, 6130, 6130e, 6131, 6131e, 6132, 6132e, 6133, 6133e, 6152, 6152e, 6155, 6155e, 6175, 6178, 6500, 6500e, 6520, 6520e, 6530, 6530e, 6531, 6531e, 6532, 6532e, 6552, 6552e, 6555, 6555e, 6558, 6558e, 6575, 6578, 6165

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About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

This video was produced by HP.
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Restore Wi-Fi connection & fix ‘Printer Offline’ message | HP DeskJet, ENVY 6100, 6500
   • Restore Wi-Fi connection & fix ‘Printer Of...