Home Service Dispatch: The Money Leak Nobody Talks About

Описание: If dispatch still owns your day, this one is for you.

In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what “dispatching for dollars” really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller’s call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab.

If you’re leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don’t know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too.

Free Coaching for Home Service Pros: https://cantstopthegrowth.com/

Connect with George on LinkedIn -   / george-eliadis  
Learn more about @ProbookAI - https://www.probook.ai/

Connect with Chad:
LinkedIn:   / chad-m-peterman  
Facebook:   / chadmpeterman  
Learn more about: Chad Peterman - https://chadmpeterman.com/
Peterman Brothers - https://www.petermancareers.com/
The People Forward Network - https://peopleforwardnetwork.com/

Video Chapter:
00:00 Why dispatch holds back growth
01:20 George’s contractor origin story
04:40 From painting to HVAC & plumbing
06:50 Inside TR Miller’s call center & dispatch
08:15 Why ProBook onboards in person
15:05 The truth about AI and “learning periods”
21:30 Dispatch at the center of the customer journey
25:55 Rethinking time windows for profit and experience
30:00 Smarter rescheduling without angry customers
35:05 What’s next in customer journey automation
50:06 Is ProBook a fit for your shop?