Contact Center Tips | How to Use Customer Data to Optimize CX

Описание: The customer experience benefits from more and better data. Embedding ticketing with channels and history creates a single pane of glass that uses all available customer information in the most effective, efficient, and practical way, driving more positive interactions and higher satisfaction.

Check out these optimization tips for higher CSAT scores in 3, 2, 1.

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About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit https://www.livevox.com​ or call one of our specialists at (844) 207-6663.