How to Design Uplifting Customer Experiences

Описание: http://www.RonKaufman.com/subscribe
Want to create service experiences your customers RAVE about? The kind that make your organization STAND OUT globally?

Here’s a secret not many know… You have to DESIGN those experiences for EVERYONE… not just for certain customers.

Why??Because we’re all in this together!

If your customers are surrounded by stressed, tired, frustrated, or unhappy people, it affects THEIR experience! Even if they receive great service from your staff.

That’s why restaurants sometimes provide games, crayons, toys, or play areas for diners with children. Because if the kids are happy… everyone ELSE will be happier, too.

Watch the video to see LOTS more examples from my clients at Changi Airport… and discover how YOU can start designing customer experiences that SHINE.

#customerexpereience #customerservice #customerrelations #business #innovation

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

#customerservice #customerexperience #customer #businessgrowth #businessideas

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