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What's behind the decline in CS operations roles?

Автор: ChurnZero

Загружено: 2024-11-07

Просмотров: 38

Описание: 11 percent of customer success operations roles were lost in 2024, according to the latest Customer Success Leadership Study.

However, more mature companies are less likely to have reduced the CS ops role, notes Kerry Cunningham of 6sense, because they recognize its importance in for maintaining efficiency and growth.

Even modest productivity gains from ops personnel can justify their existence within the team, concurs ChurnZero CEO You Mon Tsang.

To read the study in full, visit https://churnzero.com/customer-succes....

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What's behind the decline in CS operations roles?

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