The Application and Enforcement of Airlines Passenger Rights: Are we having fun yet?

Описание: The explosive pre-pandemic growth in passenger air traffic over the past two decades has been a good news story worldwide on many levels, including economic growth, job creation, expanded travel and tourism, trade and commerce development, enhanced connectivity, as well as for global social progress in general. However, with these undisputed benefits came the inevitable drawbacks in the form of an ever-increasing number of flight disruptions, cancellations, delays, lost baggage, etc. The era of the introduction and rapid proliferation of national, sector-specific airline consumer rights frameworks was subsequently born. While they indeed established new layers of legal protections, they are also far from being a panacea and have often managed to anger and disappoint principal stakeholders such as airlines and their customers, usually at the same time! Why? This webinar will discuss some of these application and enforcement issues with a focus on Canada and its recently enacted airline passenger rights framework, as well as on EU Regulation 261-2004.


Speakers:
James Wiltshire:
Assistant Director External Affairs, International Air Transport Association (IATA)

Jared Mikoch-Gerke
Director, Government and Regulatory Affairs, Westjet Airlines

Sylvie de Bellefeuille
Lawyer, Budget and Legal Advisor, Option Consommateurs

Tom Oommen
Director General, Analysis and Outreach, Canadian Transportation Agency

Moderated by:

George Petsikas
Sessional Lecturer, Faculty of Law, McGill University