15) Microsoft Call Center Intelligence w AI, Azure Cognitive Services, Dynamics 365 USD & Flow
Автор: Microsoft Business Applications TV #MSBizAppsTV
Загружено: 2019-06-17
Просмотров: 7103
Описание:
Demo / Topic Timestamps:
1:32 Conversation Intelligence with Cognitive Services Overview
1:50 Services: Speech, Text, Language (LUIS), Content Moderator
3:09 Sentiment Analysis & Trends
4:29 Unified Service Desk Overview
5:50 Microsoft Channel Integration Framework with Soft Phone
8:10 Demonstration - Call Center Agent
8:18 Speech Analytics
8:36 Knowledge Management
8:44 PII Alert Automation with Microsoft Flow
9:14 Real Time Trigger Word "Fraud" Alert Notification with Microsoft Flow
11:12 Content Moderator Service / PII / Offensive Terms detection
12:39 Dynamics 365
14:35 Data Flow - Conversational Intelligence
21:24 Email Text Analytics
22:35 Microsoft Flow
Dynamics 365 Unified Service Desk download:
https://www.microsoft.com/en-us/downl...
Azure Cognitive Services:
https://azure.microsoft.com/en-us/ser...
Azure Transcription Service:
‘Transcription Service’.
https://azure.microsoft.com/en-us/ser...
#Microsoft #MicrosoftAI #MSBizAppsTV
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