What Hospitality Teaches Salon Owners About Staff, Culture & Growth | Tim Buckton

Описание: What do hotels, restaurants, and high-performing salons have in common?They all succeed or fail on the same things:

Staff culture, leadership, client experience, and systems.

In this episode of the Salon Rebel Podcast, your host Charlie Crothers sits down with Tim Buckton.

Tim is a hospitality entrepreneur and hotel operator behind multiple restaurants, bars, and boutique hotels in Western Australia.

Whilst Tim’s background is in hospitality, the lessons in this conversation translate powerfully to salons, spas, and other customer-facing businesses.

If you’re a salon owner, spa owner, or service-based business owner struggling with staff retention, culture, reviews, or scaling beyond yourself, this episode is a must-watch.

Tune in to hear about:

✅How to scale a service business while maintaining a great culture

✅Staff retention strategies that actually work

✅Incentive structures for managers and team leaders

✅Why Google reviews matter more than most marketing

✅Pricing, transparency, and value perception for clients

✅Building loyalty without discounting your brand

✅Partnerships, ownership structures, and growth decisions

Tim shares real-world experiences and insights from running customer-facing businesses - many of which draw direct parallels with the salon industry.

Key moments:

00:02:20 How Tim fell into hospitality
00:10:40 The key to higher prices
00:15:40 Target market insights
00:16:40 The lighting trick from a Las Vegas consultant
00:25:00 How to keep top managers loyal
00:27:20 Google reviews vs traditional marketing
00:39:00 Managing seasonal business
00:52:40 The 235-room pod hotel
00:59:40 Developing your general manager from within

If you run a service business and want to know how successful operators actually think about staff, pricing, and customer experience, tune in now.

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💙Connect with Tim💙

  / timothy-buckton-3aab5188  

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🎙️ About The Salon Rebel Podcast 🎙️

Hosted by Charlie Crothers, is a journey into the heart of entrepreneurial passion and rebellion. Charlie, a multi-faceted business entrepreneur, shares the story of her life, intertwined with invaluable insights from her experiences in entrepreneurship ranging from her personal life to Salon Ownership, E-commerce Founder and Digital Creator. Each episode is a mix of the good, the bad, and the sometimes ugly realities of running a business, providing listeners with relatable content and hope. She emphasises that success often comes from stepping outside the industry 'norm.'

Podcast Instagram:   / thesalonrebelpodcast  
Biz Tool Boutique Instagram:   / thebiztoolboutique  

Find out more about The Biz Tool Boutique - Tools and Resources for Service-Based Business Owners: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/