Cultivate Customer Intimacy
Автор: Saint-Gobain UK and Ireland
Загружено: 2017-10-11
Просмотров: 656
Описание:
To cultivate customer intimacy is one of the Saint-Gobain Attitudes.
Source: Saint-Gobain Group
What does it mean?
It means understainding, anticipating and meeting the fundamental needs of both internal and external customers at all times and at all levels of the organisation.
With this attitude, Saint-Gobain people show a strong focus to meet customers' needs while also being able to proactively provide creative solutions when necessary. To do so, Saint-Gobain people need to develop their empathy, i.e. their ability to put themselves in the shoes of the customer and change thier perspective to understand the fundamental needs of others.
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