Zendesk customer story: Ingram Content Group
Автор: Zendesk
Загружено: 2024-08-30
Просмотров: 192
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📚 Zendesk customer story: Ingram Content Group
🔗 Read more: https://zdsk.co/3T9JZsy
Ingram Content Group is one of the country’s largest book wholesalers, distributors, and print-on-demand companies. With a catalog of more than 13 million titles, nearly every publisher, retailer, and library in the world is an Ingram customer.
In this video, Ingram’s Vice President of Customer Care, Nina McClain, and Senior Manager of Client Support, Jenna Hall, highlight how the tools in Zendesk Suite are transforming their service operations and customer engagement strategies. They also share how they’re using Zendesk Workforce Management and AI to boost agent performance, efficiencies, and forecasting capabilities.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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#Zendesk #CustomerService #CustomerExperience
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