Vonex Ecospill Case Study

Описание: When Kevan & Melissa Goff started their business journey with Ecospill in 2003, they were working directly out of their Brisbane home. Eighteen years later, their business has grown dramatically with 15 staff across their Brisbane & Perth offices. Ecospill has been a loyal customer of Vonex for the last 9 years, and we are proud to supply our business phone solutions to keep them ‘always on’.



As a leading supplier of spill kits and environmental safety products Australia wide, Ecospill has relied on their telecommunications to ensure their products get into their customers' hands effortlessly.



Prior to upgrading to Vonex in 2012, their team struggled to connect their two offices with their previous phone system. "I think we had seven incoming position lines. It was costly, but it was completely ineffective because while we could answer a call, we couldn't transfer the customer through to the right person”, says Cofounder Melissa. “The biggest transformation using Vonex was the ability to transfer between our branches seamlessly."



With Vonex’s feature-rich phone system, Ecospill’s customer calls are answered centrally in the Brisbane office and can be transferred seamlessly to the Perth branch or even to a technician on the road within seconds.



"There's no doubt we've saved a lot of money since coming over. I'd recommend Vonex any day, honestly the ease of working with them, their ability to provide the right solution and to understand my particular business needs."

Videography: Sean Smith