What Mercer’s CEO Reveals About Work Ethic, Cultural Trends, and the Future of Work

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We glamorize leadership roles, but the corner office comes with a reality few talk about.

The “996” culture of long hours, the relentless demands of clients, and the constant visibility required to grow…these are not exceptions, they’re the norm.

And while wellness programs and flexibility help, they don’t erase the truth that leadership demands real sacrifice.

The question every leader must ask is: how do you balance those sacrifices with purpose, growth, and sustainability?

Because sacrifice without meaning only leads to exhaustion.

In this episode, Pat Tomlinson, CEO of Mercer, pulls back the curtain on what it really takes to rise in leadership.

From hard work and grit, to AI’s impact, to the global demographic shifts redefining work, this conversation is one every leader should hear.

You won’t look at leadership the same way again.

Listen here: https://podcasts.apple.com/us/podcast...

BOOKMARKS:

0:00 — Intro
00:09 — Company Overview
05:21 — Challenges and Realities of Leadership
07:08 — Impact of Longevity and Demographic Changes on the Workforce
17:39 — Employee Experience and Well-being Programs
20:51 — Community and Peer Networks: Future of Work Leaders
23:44 — Wellness Programs: Balance and Adult Responsibilities
32:44 — The Role of AI in the Workforce
36:57 — Redesigning Work: Method and Process
43:20 — How to Start: Scale, Tasks, Skills Rubric
50:19 — Challenges and Progress in AI Adoption
56:05 — Things to Checkout and Closing

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Jacob is the international best-selling author of 5 books including Leading With Vulnerability, The Future Leader, and The Employee Experience Advantage. He's also a professionally trained futurist and keynote speaker. Jacob's passion and mission is to create great leaders, engaged employees, and future-ready organizations. His work has been endorsed by the CEOs of Nestle, Cisco, Best Buy, Unilever, Mastercard, Audi, The Ritz Carlton, Yum! Brands, and countless others.

Website: https://thefutureorganization.com/
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Jacob's Most Recent Book: LeadWithVulnerability.com/
All books: https://thefutureorganization.com/books/