How The Future Of Hospitality Looked In 2020

Описание: The latest conversation between Sarah Kettel and Timothy R Andrews delves into the evolving landscape of the hospitality industry in the wake of significant challenges. The duo highlights the pressing need for businesses to adapt to the new normal, emphasizing local approaches both in sourcing talent and ingredients.


With 31% of pubs and 50% of hospitality businesses still awaiting reopening, the podcast offers critical insights into the future of hospitality, urging establishments to lean into local recruitment strategies influenced by changing socio-economic factors, including Brexit.


The discussion also underscores the importance of knowing where food comes from and the stories behind it, as consumers increasingly prioritize local produce over imports.


About The Episode:


The future of hospitality is at the forefront of this engaging discussion. As they navigate the climate of lockdowns and pandemics, Sarah Kettel and Timothy R Andrews explore how technology and hygiene practices will redefine customer experiences.


They emphasize that technology isn't just a convenience but a necessity, suggesting that restaurants will need to innovate in service delivery, possibly utilizing apps for pre-orders and enhancing customer safety through visible hygiene measures.


The insights shared about the integration of technology, along with creative solutions for outdoor dining, illustrate a forward-thinking approach that could set successful businesses apart in a competitive market.


The episode concludes with a call to action for hospitality businesses to embrace sustainability and innovation while remaining connected to their communities.


By focusing on local, sustainable practices and ensuring customer safety through visible hygiene standards, Kettel and Andrews paint a hopeful picture of resilience in the hospitality sector.


Their discussion serves as a rallying cry for industry professionals to adapt, innovate, and thrive in an ever-changing environment, making it clear that success depends on embracing new norms and fostering local connections.


Takeaways:

• The future of hospitality will heavily focus on local sourcing and community engagement.
• Hygiene visibility will become crucial as customers increasingly seek reassurance about cleanliness.
• Technology will play a significant role in ordering and customer interaction in hospitality.
• Outdoor dining solutions and creative adaptations will be essential for restaurants moving forward.
• Understanding the story behind food and local produce will enhance customer experiences.
• Sustainability and responsible practices will be key factors for successful hospitality businesses.


Links referenced in this episode:

• www.talkinghospitality.com (https://www.talkinghospitality.com)
• iTunes (https://iTunes)
• SoundCloud (https://SoundCloud)
• Google Play (https://Google Play)
• YouTube (https://YouTube)


Join the Conversation:


Visit us at https://www.talkinghospitality.com/


For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/


Or if that's still not enough, get educated with our Hospitality courses at:


https://www.educatinghospitality.co.uk/


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🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.