Письмо недовольному покупателю

Описание: текст письма:
1. Благодарность
Hi Melony! Thank you so much for buying XXXX from my store!
2. Подробное извинение
I’m so sorry the item arrived broken! Вы виноваты
I’m so sorry you feel the shirt you received was not as described- wrong color. Вы не виноваты
3. Объяснение
I’m going to learn from this experience and next time will handle my packing differently. Вы виноваты
I try to do utmost to describe the item fully, usually post at least 10 detailed photos in my listing and provide a warning in the description that the color of the item could be slightly different in reality. Вы не виноваты
4. Желание помочь
I hope you can find a way to use the item I sent. However, if its not an option, my first priority is to make your buying experience a happy one. Please, let me know what I can do to help you out.
5. Предложение
I’d like to offer a 50% off coupon on your next purchase.
I’d like to offer a big discount on any item in my store.
I’d like to offer a partial refund.
6. Благодарность и извинения.
Thank you so much for your business and I do sincerely apologize for all the inconvenience this situation caused you!
Warm Regards,

#покупателиебей #ebay #пейпэл