Integration Scenarios with Sitecore Personalize and Zendesk
Автор: Discover Sitecore
Загружено: 2023-10-16
Просмотров: 129
Описание:
Today Dylan Young (@dylanyoung_dev) is joined by Sarah O'Reilly, Sales Engineer from Sitecore, who will walk us through various integration scenarios of Sitecore Personalize and Zendesk (Customer Success Software). These specific integrations, show how powerful triggered experiences in Sitecore Personalize can be to facilitate integration into other best-of-breed software like Zendesk.
Other Helpful resources:
Sitecore Personalize Developer Portal Page: https://developers.sitecore.com/perso...
Getting Started with Triggered Experiences: https://doc.sitecore.com/personalize/...
Chapters:
00:00 - Introduction
01:14 - ZenDesk Configuration
01:55 - ZenDesk API Endpoints
04:55 - Personalize Web Experience
06:20 - Triggering Two Full Stack Experiences
08:26 - Review Decision Model
09:18 - View Customer in ZenDesk
10:03 - Conclusion
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