Big Healthcare IT Transitions Deliver ROI and Physician Satisfaction

Описание: Richard "Rick" Keller, senior vice president and chief information officer at Ardent Health Services, discusses how they have measured return on investment (ROI) for pivotal healthcare IT decisions like implementing Epic and outsourcing their IT help desk management to CereCore. In this conversation with host Phil Sobol, vice president of business development at CereCore, Rick shares examples of how Epic has helped with physician recruitment and workflow efficiencies, MyChart with patient engagement and their vision to meet patients when and where they need care. Rick explains why outsourcing their IT help desk made sense and cites “ah-ha” moments rooted in metrics and analysis that have led to better customer service. He wraps up with advice on keeping pace, building a cross-industry network of CIO colleagues, and communicating “out” to stay aligned and have strong leadership team relationships.

Learn about Ardent Health Services and CereCore.

Connect with Rick Keller on LinkedIn.

Connect with Phil Sobol on LinkedIn.

Is your healthcare organization planning an EHR implementation, needing a partner for clinical IT support desk or MyChart patient portal support, looking for help managing day-to-day IT operations? We are rooted in healthcare operations and provide end-to-end healthcare IT services, which helps IT teams have more bandwidth and focus for delivering innovation. Download these additional resources to learn more.

Diagnosing Your Health System’s Support Desk for a deep-dive into why service desk metrics are key to improving healthcare operations and satisfaction.

Managed Services vs. Staffing Decision Guide for pros and cons around various staffing models and a conversation guide when weighing which IT staffing option is best for you.

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