Amazon Connect Contact Center for Microsoft Dynamics 365
Автор: Maaz Technologies
Загружено: 2022-11-01
Просмотров: 707
Описание:
Maaz Technologies offers the powerful AWS SmartConnect for Microsoft Dynamics 365, a connector that simplifies contact handling by consolidating all communication channels for agents. This streamlines the process, allowing agents to spend less time switching between applications and focus more on resolving customer issues. This integration empowers companies to boost productivity, improve customer experiences, and make informed decisions.
For more information, please reach out to Maaz Technologies for further assistance.
https://maaztechnologies.com/contact-us/
Contents
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0:00 - Intro
0:19 - Inbound call from existing customer
0:38 - Wrap-up reasons
0:57 - Click Dial
1:08 - Search toolbar
1:22 - Inbound call from new customer
1:40 - Omnichannel
1:58 - Omnichannel: WhatsApp
2:48 - Omnichannel: Facebook
3:42 - Power BI Dashboard
4:34 - Outro
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![Building a Basic Inbound Contact Center with Amazon Connect [DEMO]](https://image.4k-video.ru/id-video/Ve0Ezhk60eE)