|| Walk-in Drive - Natwest Group ||

Описание: || About Natwest Group ||

NatWest Group is a major UK-focused banking and insurance group providing retail, commercial, and private banking services, operating under brands like NatWest, Royal Bank of Scotland, and Coutts. Headquartered in Edinburgh, Scotland, it serves over 20 million customers with accounts, mortgages, lending, investments, and wealth management, aiming to drive sustainable growth through technology and supporting businesses and individuals across the UK and internationally


About Web chat department

NatWest Group's web chat department, centered around their digital assistant Cora, provides 24/7 online support for common banking queries, handling tasks like PIN reminders or lost cards, and seamlessly escalating complex issues to live agents for a human touch, forming a crucial part of their customer service by increasing efficiency and improving the customer experience through quick, digital interactions.

Location - Gurugram - Natwest Digital Services India Private Limited, Candor Techspace, Ground floor, Building 1A, Sector 21, Dundahera, Gurgaon, Haryana- 122016, India.

Nearest metro station - Guru Dronacharya

Sikandarpur and then take rapido or e-rikshaw of ₹20 for office




|| About the job ||


Join us as a Customer Service & Operations Analyst
• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You'll be actively participating in initiatives to improve customer service, processes and procedures
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you'll do
In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

|| Skills required ||

• Excellent written communication skills
• A minimum of six months to one year of hands on experience in an International Chat or Email process
• To be comfortable working in 24*7 shifts
• Microsoft Office skills, including PowerPoint, Excel and Word


LINK - https://rbs.wd3.myworkdayjobs.com/en-...



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