Advice From a Call Center Geek Podcast "LIVE"- 7 KPI's to Benchmark Call Center Efficiency
Автор: Advice from a Call Center Geek
Загружено: 2020-02-03
Просмотров: 47
Описание:
We take a deeper dive into the call center operations metrics that you need to be looking at daily and intraday to have the most efficient call center possible!
We break down:
Service Level
Average Handle Time
Average Speed of Answer
Occupancy
Abandonment Rate
ACW/Wrap Time
Average Time in Queue
We show why these metrics are so important in benchmarking efficiency in your call center.
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