What is a chatbot and how does it work? A compehensive guide

Описание: Have you ever wondered what is a chatbot and how does it work, what is the technology behind it, what are different types of chatbots and what are their business benefits? In this video, we are going to answer these questions.

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Timecodes:
0:00 Intro
1:12 What is a chatbot?
1:43 Talking to a chatbot (live example)
2:44 How do chatbots work?
3:00 How AI works | Labeling and training
3:44 What enables a chatbot to actually manage a conversation
4:20 Why should product managers be in the loop?
4:49 Chatbot benefits
5:44 Different types of chatbots
5:52 Rule-based chatbots
6:45 AI chatbots
7:28 Chatbot is used for call automation
7:52 How to start a chatbot project

-What is a chatbot?

In simple words, Chatbot is an artificial intelligence program that can simulate human conversation or chat through messaging interfaces, such as websites, mobile apps or popular messaging platforms such as Facebook Messenger, WhatsApp and WeChat.

-How do chatbots work?

Sophisticated AI chatbots are able to interpret and respond to human conversations using Natural Language Processing (NLP), Natural Language Understanding (NLU), and solution flow management.

As soon as the question is labeled, machine learning comes into play that makes the magic and trains the AI chatbot to classify the question correctly. As more and more data is used for training, the more accurate the chatbot becomes, making it able to classify hundreds of various questions.

Solution flow management is what enables the chatbot to actually manage a conversation and find relevant answers to questions. In simple words, solutions flow is the knowledge base for solving customer requests. It is very customizable and allows the chatbot to run a customer inquiry through the flow of additional steps and complex business logic, ask additional qualification questions, make API calls to backend systems for checking background information and actually solve the problem for the client, for instance activating roaming or blocking credit cards.

-Benefits of chatbots

1. 24/7 availability
2. Provides personalized customer experience
3. Detects sales opportunities
4. Automate around 80% of customer contacts which helps to significantly reduce costs

How to make a chatbot

What are the logical steps to make a chatbot? What things do you have to consider in order to succeed with your project?

1. Set automation goals.
2. Draft potential solution flows
3. Validate examples.
4. Create solution flows and make API integration
5. Launch the chatbot.
6. Scale and improve.


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